Legacy Restoration is the leader in residential home exterior renovation, offering a complete line of roofing, siding, windows, gutters and installation services. Our purpose, built on the foundation of our core values, is to improve the quality of life for our employees and customers through the pursuit of excellence. We offer career advancement, growth and leadership development opportunities. We are active members of the communities we serve through actively giving back and participating in volunteer activities.

We are seeking an experienced collector to join our growing business. In this role, you will be responsible for reviewing customer accounts, and collecting outstanding debts owed to the company. The collector will ensure timely payments and maintain positive relationships with customers. You will be responsible for contacting customers who have outstanding accounts and work towards resolving any outstanding balances.

Collection Specialist

• Leads the debt collection process for assigned customers.
• Contacts customers by phone, email, and mail to recover a debt.
• Keeps detailed notes and records of all communications and actions.
• Investigate historical data for each debt.
• Answers questions customer have about their invoice.
• Follows up with customers regarding disputes.
• Negotiates partial repayments and payment plans when possible.
• Keeps track of payment due dates and sends reminders.
• Follow up on late payment notices.
• Updates the account status when the debt has been paid.
• Maintains confidentiality and the upmost discretion.
• Sends necessary paperwork to customers and attorney if lien action is required.
• Collaborates with lawyers if legal action is required.
• Complies with all federal, state, and local laws and regulations as well as company policies.

• Collaborates with coworkers and has strong interpersonal skills.
• Excels at customer service and negotiation and stays calm and professional.
• Learns quickly and has strong problem-solving and critical thinking skills.
• Communicates effectively and has strong written and verbal communication skills.
• Works well independently and has strong project management and organization skills.

• A high school diploma or equivalent is required, bachelor’s degree in finance, business, or related field preferred.
• At least 1 years of collections, customer service, or sales experience is required.
• Proficient computer skills, Microsoft Office (Word, Outlook, and Excel); working knowledge of databases, or financial software a plus.

• Two weeks PTO, 8 Paid Holidays, and a 4O1K plan with company match,
• Health, Dental, and Vision Insurance.
• Paid Paternity Leave.
• Team building and volunteering activities throughout the year.
• Ongoing training and personal development opportunities.
• Significant growth opportunities and potential travel and/or relocation options for those willing as the company expands.

We take great pride in delivering a 5 Star customer experience, quality workmanship for our customers and upholding anoutstanding work environment for our employees.

The atmosphere at Legacy nurtures a culture of excellence, accountability, professionalism and continued growth and improvement. Giving back to the communities we serve is a vital component of our core values; we frequently volunteer as a group and enjoy team building activities that focus on personal development and bettering the lives of employees, customersand our communities.